NEW GENIX ENGINEERING
Last Updated: April 2026
NEW GENIX ENGINEERING values your privacy and is committed to protecting the information you share when using our mobile application and related services. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and what choices you have regarding your information.
This app is designed to help users browse engineering services, view service details, submit booking requests, and contact NEW GENIX ENGINEERING for support and service coordination.
1. Information We Collect
Depending on how you use the app, we may collect the following information that you voluntarily provide through the booking or contact features:
- Full name
- Phone number
- City
- Address
- Selected service
- Preferred date and time
- Project, issue, or service details you enter
- Any information you choose to provide when contacting us by phone or email
We do not collect unnecessary personal information beyond what is reasonably needed to handle service inquiries, booking requests, customer communication, and support.
2. How We Use Your Information
We may use your information for the following purposes:
- To review and manage your booking request
- To contact you regarding your requested service
- To provide quotations, scheduling updates, or service coordination
- To respond to inquiries and support requests
- To improve customer communication and service workflow
- To maintain business records related to legitimate service operations
We do not use your information for deceptive, misleading, or unrelated purposes.
3. Legal Basis and Business Purpose
The information collected through this app is used only for legitimate business purposes related to engineering services, technical support, booking management, communication, and service delivery coordination.
By submitting your information through the app, you acknowledge that such information may be used by NEW GENIX ENGINEERING to respond to your request and provide the requested business support.
4. Data Sharing
We may share your information only where reasonably necessary, including:
- With internal staff or authorized representatives of NEW GENIX ENGINEERING for service handling
- With technical or operational personnel involved in booking coordination or customer support
- Where disclosure is required by applicable law, regulation, legal process, or lawful request by authorities
- Where necessary to protect the rights, safety, property, or operations of NEW GENIX ENGINEERING, our users, or the public
Any sharing is limited to what is reasonably necessary for the relevant purpose.
5. Third-Party Apps and Services
The app may allow you to use external functions initiated by you, such as:
- Opening the phone dialer
- Opening your email app
- Copying an email address to your clipboard
When you use third-party apps or services, those services operate under their own privacy policies and terms. NEW GENIX ENGINEERING is not responsible for the privacy practices of third-party services not controlled by us.
6. Data Retention
We retain information only for as long as reasonably necessary to:
- Respond to your inquiry
- Process and manage your booking
- Maintain service-related communication
- Meet business, legal, operational, or record-keeping obligations
Once information is no longer reasonably required, we may delete, anonymize, or securely limit its use in accordance with applicable practices and business needs.
7. Data Security
We take reasonable administrative, organizational, and technical measures to protect the information submitted through the app against unauthorized access, misuse, disclosure, alteration, or loss.
However, no app, mobile device, internet transmission, or electronic storage system can be guaranteed to be completely secure. Users should therefore submit only relevant service information and avoid sharing unnecessary sensitive personal data through the app.
8. User Choices and Control
You may choose not to submit booking or contact information through the app. However, some features may not function properly without the information necessary to process your request.
If you want to request correction, update, or deletion of the information you have submitted to us, you may contact NEW GENIX ENGINEERING using the contact details provided below. We will review such requests in accordance with applicable legal, operational, and record-keeping obligations.
9. Account Deletion
Currently, this app does not require users to create an in-app account to browse services or submit a standard booking request.
If account creation is added in the future, NEW GENIX ENGINEERING will update this Privacy Policy and provide any required account and data deletion options in accordance with applicable platform requirements.
10. Children's Privacy
This app is not directed to children and is intended for general engineering service inquiries, technical support requests, and business communication.
We do not knowingly collect personal information from children through this app. If we become aware that information from a child has been submitted inappropriately, we may take reasonable steps to remove such information where applicable.
11. International and Regional Use
This app is operated in connection with business services offered in Pakistan. If you access or use the app from another location, you understand that your information may be processed in accordance with this Privacy Policy and applicable operational practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- App functionality
- Business practices
- Legal or regulatory requirements
- Customer support processes
- Data handling practices
The updated version will be posted within the app, on our website, or through other official company channels. The "Last Updated" date at the top of this Privacy Policy will indicate the latest revision.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your information, you may contact us at: